We always welcome new patients and since our humble beginnings we have treated countless patients. If you are scheduled for your first appointment or if you are considering visiting us soon then there are a few things you should know.

After Hours

We subscribe to the National Home Doctor Service Telephone: 13SICK (13 7425) for those clients that need to see a doctor and find the surgery closed.

Appointments

To schedule an appointment with a Doctor please contact the clinic and a receptionist will negotiate a time with you. Please inform the receptionist if you require an extra long appointment e.g. you may have more than one issue to be treated. Also, let the receptionist know if you are bringing someone else along to see the doctor with you so that the receptionist can allocate an adequate time slot.

Home Visits

Our Doctors are happy to visit you at home if you are too sick to come to the surgery. It is recommended to call the surgery as early as possible so that we can schedule one of our doctors to see you in their lunch break, or some other time during the business hours.

Fees

Pensioners and Children under 16 years old are Bulk-Billed, Health Care Card Holders charge is $20.00 out of pocket and all others $30.00 out of pocket.

For all home visits the out of pocket expense to the patient is $60.00.
Fees are payable on the day of consultation.
Fees can be paid by cash or EFTPOS facilities is available (Visa, Mastercard, Savings and Cheque Accounts). We use TYRO EFTPOS machine which means that fees is paid in full and Medicare rebate $37.05 can be reimbursed at time of payment which is deposited into a savings or cheque account.
AMEX is not available.

Emergencies

Urgent medical problems will always be dealt with promptly. However, we do encourage you to assess whether going directly to the hospital would be the best option to avoid wasting valuable time when only the hospital may be equipped to treat that particular emergency.

Telephone Calls to Doctors

You can contact your doctor by ringing during surgery hours. Emergency calls will be put straight through.

Attending

Please report to the receptionist upon arrival so that she/he is aware of your presence. Once you have seen the doctor report back to the receptionist to pay for the visit.

Results

Patients are requested to ring and enquire about their results. Advice will be given about the follow-up required. We have procedures in place to ensure that all instructions or comments that must be given to patients are not missed. Please make sure that we have your current telephone number and mobile numbers.

When staff is delivering results they have been given specific instructions on our policy for maintaining the privacy of our clients.

St. Vincent’s Pathology

St Vincent’s Pathology is located on the premises. Monday to Friday 8.30am – 4.30pm. No appointment is necessary to attend the pathology.

Sterilization

Werribee Mercy Hospital sterilizes all of our surgical instruments. Also, we use disposable instruments where possible and practical.

Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised member of staff.

Princes Highway Medical Centre complies with Confidentiality Laws introduced in the year 2000. We have our own Health Privacy Policy and Procedures Manual available to anyone upon request. All patient consultations and medical records are kept strictly confidential.